Policy 1-7 NETWORK, COMPUTER, and SOFTWARE STANDARDS
Prior to the adoption of AP 1-7 on 06/20/2003, Policy 1-7 read as follows.
ADMINISTRATIVE POLICY NO. 1-7
DISTRIBUTION: All Departments/Divisions
SUBJECT: Network, Computer, and Software Standards
PURPOSE: This policy establishes procedures, guidelines, and standards for use of the City of
Lawton s
computer network, City of Lawton computers, and software usage on City of Lawton computers.
BACKGROUND: The City of Lawton has a communications network that connects a majority of it
s
computers together using a combination of computer software and hardware components. A policy
is
required to establish procedures, guidelines, and standards to ensure proper use of the City s
network
infrastructure, City owned computers, and City owned software.
Currently, there is no written policy in effect governing the use of the City s computer network,
computers,
and software used on those computers. City departments have computers running various software
packages. Of these software packages, quite a few are not the same version or even the same product.
There are computers running the Windows 3.1, Windows 95,and Windows NT Workstation operating
systems. Some divisions use the WordPerfect suite of products for word processing, spreadsheet and
database. Other divisions use the Microsoft suite for these tasks. This leads not only to
inefficiencies
because of version incompatibility but also allows for the introduction of errors. The lack of
standard
software also places an excessive support burden on the staff of the MIS Division.
Software used by City staff is classified into the following areas:
-
Operating Systems
-
Office Productivity Software
-
Geographical Information System Software (GIS)
-
Internet Access Software
-
Anti-Virus Software
PROCEDURES:
In order to maintain system security, data compatibility, ease of information sharing, and minimize
introduction of errors among users of the City of Lawton computer systems, the software standards shown
below are in effect. There are quite a few software systems in use by City of Lawton staff that
are not
mentioned here. These exceptions are mainly special purpose database software used to store and
retrieve
information. Any other exceptions will be evaluated on a case-by-case basis.
Operating Systems
All City departments will upgrade all desktop computers to run the Microsoft Windows 95
or Windows
NT Workstation 4.0 2000 Professional operating system as soon as is feasible. All
new desktop computers
will be purchased with the Windows 2000 Professional NT Workstation 4.0
operating system. Windows
2000 Professional NT is a secure operating system and cannot be accessed without
a valid logon user id and password. Windows
2000 Professional NT also prevents non-administrative personnel from performing
certain actions such as
installing programs. Administrative access will not be granted to employees with computers running
the
Windows 2000 Professional NT 4.0 Workstation operating system.
Laptop computers will be upgraded to run the Windows 98 operating system as soon as is feasible. All new
laptop computers will be purchased with the Windows 98 operating system. The Windows 98
operating
system is a more stable operating system for laptop computers. The MIS Division will
not provide
support to computers running other operating systems. Any exceptions will be evaluated on a case-by-case
basis.
Office Productivity Software
All City departments will upgrade their office productivity software to Microsoft Office Professional 2000
97. This software suite consists of the following components:
Microsoft Word 2000 97
Microsoft Excel 2000 97
Microsoft Access 2000 97
Microsoft PowerPoint 2000 97
Microsoft Outlook 2000 97
The MIS Division will not provide support to other office productivity software packages. Any
exceptions
will be evaluated on a case-by-case basis.
GIS Software
In order to maintain compatibility between Departments and to ensure that the City of Lawton GIS system
is
as close to being state of the art as is economically feasible, the following software
will be used for GIS
computing:
-
Mapinfo 4.1
-
ArcView 8.x
-
AutoCad 2002
-
AutoCad Map 2000
-
AutoCad World 2.0
-
Microsoft Access 2000
97
Internet Access
Internet access will be granted to employees by the MIS Division upon written request from the requesting
Division supervisor. All Departments and Divisions will notify MIS in writing of any additions
or
deletions from the Internet access list. Microsoft Internet Explorer 6.0 5.5
is the designated standard web
browser. Microsoft Outlook Express or Microsoft Outlook 2000 97
is the standard Internet E-mail software
package. All other Internet access software is not authorized and will not be supported by MIS
staff. Any
exceptions will be evaluated on a case-by-case basis.
Anti-Virus
All City computers will use Symantec Corporation s Norton Anti-Virus Corporate Edition
software to
protect their computers from virus software. Divisions will budget for and with assistance from MIS,
purchase the appropriate number of Norton Anti-Virus software licenses. These licenses will be
forwarded
to and stored at MIS. The software will be installed and updated by the MIS Division.
Training
All departments should ensure that adequate funds are budgeted to train employees to use the computer
hardware and software that is purchased.
Administration
All requisitions for all computer hardware related components and software will be routed through
and
approved by the MIS Division prior to purchase. Items included are computers, printers, cameras,
add-on cards, and any other component that connects to a computer. This also includes hardware
and
software components that are part of any and all contracts entered into by the City. Items not
in the
computer hardware/software category include computer supplies such as printer ribbons, ink cartridges,
computer paper, diskettes, tape cartridges, CD writeable/re-writeable, Zip disks, along with keyboards,
and
mice.
Department directors will implement procedures to ensure that each division stores all information
pertaining to each division computer in a central repository for use by department, division, or MIS
personnel as the need arises. This repository will contain software disks and licensing information
along
with any and all documents related to computer hardware and software components. Items in this repository
will be clearly labeled indicating which computer the software, licensing, or document belongs to. MIS
recommends that computer serial numbers be used to label items in the repository. By creating
this
repository, departments will be able to more accurately secure valuable computer software, the
accompanying license information, along with software and hardware manuals.
Department directors will designate one employee from each division to serve as the Information Systems
Coordinator (ISC) for that division. Departments will provide MIS with the names of the ISCs and
the
divisions they represent. In addition to ISC employee s normal duties, the ISC will:
-
Be the division s first source of assistance when attempting to resolve division computer
problems. Employees will first consult with their ISC prior to contacting MIS for assistance
-
Ensure division compliance with this and all other computer and Internet related policies
-
Be responsible for requesting changes to user ids and passwords
-
Be responsible for requesting changes to existing user ids and passwords
-
Be responsible for requesting Internet and Internet e-mail privileges for division employees
-
Ensure that only legally purchased City owned software is installed on City computers
-
Report any and all security violations, computer virus infections, or illegal activity to the MIS
Division immediately
All employees that use City computers will be assigned a unique user id and password to allow them access
to the City s computer systems. The Human Resources Department The
division ISC will notify MIS in
writing (e-mail is acceptable) when new employees are hired, employees terminate service with the City,
employees are suspended, and when employees transfer so that MIS can grant or terminate access to
City computer systems.
Department directors will ensure that all technology equipment serial numbers are recorded in case of
theft.
Employee use of City owned personal computers are subject to being monitored as well as all network
and
Internet usage.
City of Lawton computing resources (computer, network, internet) are for official City of Lawton
business only. Any non-business use of City of Lawton computers during normal business hours
is strictly forbidden. Employee use of City computing resources for non-business use is
acceptable during non-duty hours provided that this policy and any other City of Lawton policy
is adhered to.
Computer passwords will be kept confidential. Employees should not reveal passwords to others
or write
them down where they can be found. Employees will share passwords (user id passwords and file/database
passwords) with their respective division and department level supervisors when requested to do so.
Employees will not password data files (documents, spreadsheets, databases, etc..) or other network
resources without first sharing the password with their immediate supervisor. This will prevent
accidental
lockout from valuable computer resources.
Employees will not give out sensitive information over the telephone without first verifying the request
with
their supervisor.
Employees will log off the network during all breaks and at the end of the day.
No employee will install any software package without first contacting the MIS Division for approval
and
assistance. No employee will download any file or software package (including screen savers) from
the
Internet without first contacting the MIS Division for approval and assistance. Only legally licensed
City
owned software will be installed on City computers. All other software is forbidden.
No un-authorized World Wide Web (WWW), File Transfer Protocol FTP), News, Chat(IRC), servers, print
servers, or sites of any kind will be allowed. MIS will approve any and all City servers or sites.
Network users will not attempt to bypass security systems even if loopholes are discovered. Any
and all
loopholes will be reported to MIS staff immediately upon their discovery.
In order to ensure proper design, security, information integrity, and continuity, any and all
database files will be developed with the approval and assistance of the MIS Division.
REFERENCES: None
RESPONSIBLE DEPARTMENT: Information Systems
RESCISSION: This policy rescinds Administrative Policy 1.7 dated November 28, 2000.
_______________________
Bill Baker
City Manager
September 1, 2002